Dermelect - Frequently Asked Questions. – Dermelect Cosmeceuticals

FAQ'S

brand

Where can I purchase Dermelect treatments?

Dermelect can be found on QVC, JC Penney, Amazon as well as doctor’s offices, apothecaries and spas around the USA.

How can I contact Dermelect?

Feel free to reach out to us via email at support@dermelect.com, via social media @dermelect or our toll-free number- 888-693-3763 (M-F 9-5 EST). Please allow up to 4 hours for a response.

Where is Dermelect made?

Our ingredients are sourced around the globe however, our products are formulated, filled, certified and packaged in the United States. We are headquartered in New York!

product

Is Dermelect vegan?

A great number of Dermelect treatments are vegan! As always, you can feel free to email us at support@dermelect.com to verify if a treatment is vegan.

Is Dermelect gluten-free?

A great number of Dermelect treatments are gluten-free! As always, you can feel free to email us at support@dermelect.com to verify if a treatment is gluten-free.

Please note, although many of our products do not contain gluten, none of our products are certified gluten free. As always, we encourage customers who have serious allergies to consult a doctor or conduct a patch test before using any product.

Is Dermelect cruelty-free?

We are proud to be certified cruelty free by PETA and we do not test any of our ingredients or formulas on animals!

Does Dermelect contain nuts or soy?

Although many of our treatments do not have nuts or soy, Dermelect products are not certified nut or soy free. We recommend consulting your physician regarding personal allergies.

Can I use Dermelect while pregnant or breastfeeding?

While we do have pregnant women using our products, we recommend consulting your physician for personalized medical advice.

Can I use other products with Dermelect treatments?

For best results, we recommend using Dermelect products together however, our treatments are suitable for use within any skincare regimen.

Is Dermelect suitable for all skin types?

Dermelect treatments are suitable for all skin types including sensitive! As always, we encourage customers who have serious allergies conduct a patch test before using any product.

How long do Dermelect products last?

Dermelect treatments are sized to last anywhere from 30-90 days depending on the product as well as each user’s individual usage amount and frequency. All Dermelect products have a PAO (period after opening) symbol located on the product box, which is your best indicator for how long to keep a product for after first using.

Are Dermelect treatments organic?

Dermelect treatments are not certified organic.

orders

Is shipping free?

Dermelect offers free shipping everyday on orders over $35.00 on Dermelect.com. Please note, this unfortunately does not apply to international orders (orders shipping outside of the US).

Does Dermelect ship internationally?

Dermelect is proud to ship our treatments all over the world! Please note that all international orders on Dermelect.com are final sale and delivery to some destinations may take up to 21 days.

Does Dermelect offer promo codes or discounts that can be applied to my order?

We most certainly do! Be sure to sign up for our email list if you haven’t already so you’re always in the know about our latest newest product launches, news, and promotions!

My promo code wasn't applied at checkout? What should I do?

Please reach out to us at support@dermelect.com and a member of our team will make it right!

Can orders be changed after placed if I have ordered the wrong product or submitted an incorrect shipping address?

Please contact us at support@dermelect.com as soon as you notice the error. We will do our very best to adjust your order, as long as it is not already in the fulfillment process or in-transit.

How do I track my order?

Upon shipment, our system will automatically send you a tracking email with a live link to easily monitor the progress of our package. If you haven’t received an email from us within a few days of placing your order, please check your spam folder.

The tracking for my package has not been updated. What do I do?

It can take carriers up to 24 hours after shipment to update your tracking information. If after that window, you’re still not seeing a change feel free to reach out to us at support@dermelect.com and we’ll be happy to assist you!

How long will it take to receive my order?

Orders are generally 3-5 business days after they leave our facilities. Please keep in mind, although we prioritize shipping out orders right away, we cannot control carrier transit times and/or delays. No need to worry- our carriers are always doing their best to get your order to you.

My package arrived damaged / products are missing. What do I do?

If your package was damaged during shipment, please contact us immediately at support@dermelect.com and we’ll make it right!

My tracking says my package was delivered but I have not received it. What do I do?

We kindly ask that you double-check your front door and mailbox as well as with neighbors and the other members of your household. If your package still cannot be located, please contact us at support@dermelect.com so we can assist you!

What is Dermelect's return policy?

Our complete ordering policy can be viewed here. If you wish to return items purchased on dermelect.com, simply mail back your product within 30 days of receipt from us with a copy of your packing slip to:

Dermelect Cosmeceuticals

Attn: Returns

211 Elm Place

Mineola, NY 11501

rewards

Where can I find details on your rewards program?

Learn more about myDermelect Rewards program here!

How can I see how many points I have?

To view your points balance simply login to your account on Dermelect.com and visit our myDermelect Rewards page here!

How do I redeem my rewards points?

To redeem your points you can use the rewards bar at the bottom of each page, or our rewards page here. Just choose the reward you would like to receive and copy the code. You can then enter that code in the “Discount Code” section during checkout.

Do my rewards points expire?

Any earned rewards from the myDermelect Rewards program expire within one year of earning them. Any earned rewards are non-transferable and have no cash value.

auto-delivery

Where can I find details on your subscription program?

Learn more about our auto-delivery program here!

Can I use a promo code on a subscription order?

Subscription orders cannot be combined with promo codes- but don’t worry you’ll receive 10% off and free shipping on every subscription order automatically!

I want to pause or skip my next auto-delivery shipment. What do I do?

You can pause or delay your order, trouble-free and without worrying about any fees, directly through your customer account or by contacting us by phone or via email at support@dermelect.com at any time. You can also feel free to change your delivery frequency at any time!

How do I cancel my product subscription?

You may cancel your subscription at any time by logging in to your account and clicking on “View Subscriptions.” From there you can select which subscription you would like to cancel. You can also feel free to shoot us any email at support@dermelect.com and one of our representatives can assist you with a cancellation.

accounts

I can't sign into my account? What do I do?

If you are having trouble signing into your account, you can reset your password here. As always, feel free to reach out to us at support@dermelect.com for any further assistance!

How do I subscribe to Dermelect's mailing list?

Subscribe to our email list to be the first to learn about exclusive promotions, product launches and Dermelect news! To sign up, simply enter your email in the sign up box located in our footer on every page!

How do I unsubscribe from Dermelect's mailing list?

To unsubscribe from our mailing list simply click the unsubscribe link located on the bottom of all of our emails. You can also feel free to send us an email to support@dermelect.com requesting to be removed and we’ll take care of the rest!

peptide infused nail care

How often should I apply Dermelect nail care?

For maximum benefits, remove polish weekly with a remover and repeat your Dermelect regimen.

What remover is best to use to remove Dermelect lacquers?

You can use your favorite non-acetone or acetone polish remover to remove Dermelect nail care! For best results, use Dermelect Extract [3-in-1 Soy Nail Polish Remover Wipes](/content/products/extracts-soy-nail-polish-remover "https://dermelect.com/products/extracts-soy-nail-polish-remover"/index.html).

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